Privacy & Terms
Updated September 2025
At Puzzle-Peace Coaching, I value your privacy and am committed to protecting your personal information. This policy explains how I collect, use, and store your data when you visit my website, sign up for services, or interact with me online.
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1. Who I Am
Puzzle-Peace Coaching is owned and operated by Michele D’Souza. If you have any questions about this policy, you can contact me at:
📩 michele@puzzle-peacecoaching.co.uk
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2. What Information I Collect
I may collect:
• Personal details you provide (name, email, phone number, business details) when you book a call, sign up for a programme, or download resources.
• Payment details (processed securely via Wix shop / third-party payment processors — I do not store card information).
• Technical data such as IP address, browser type, and cookies when you use my website.
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3. How I Use Your Information
I use your information to:
• Provide coaching services, programmes, and resources you request.
• Process payments securely.
• Send occasional emails about updates, workshops, or resources (you can unsubscribe at any time).
• Improve my website and services.
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4. Sharing Your Information
I do not sell or share your personal data with third parties for marketing. I only share data with trusted providers when necessary to deliver services (e.g., Wix, payment processors, email platforms).
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5. Cookies
My website uses cookies (small text files) to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work correctly.
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6. How Long I Keep Your Data
I keep personal data only as long as needed to provide services or as required by law.
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7. Your Rights
You have the right to:
• Access the personal data I hold about you.
• Request corrections or deletion.
• Withdraw consent for marketing emails at any time.
To exercise these rights, contact me at 📩 michele@puzzle-peacecoaching.co.uk.
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8. Links to Other Websites
My website may contain links to external sites. I am not responsible for their privacy practices and encourage you to read their policies.
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9. Updates to This Policy
I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last revised” date.